CV
Infrastructure & endpoint engineer — Windows/macOS estates, 500–7,000+ devices.
Greater Manchester, UK · Hybrid or remote · Open to UK-wide roles · Enhanced DBS cleared · Full UK driving licence
I keep Windows/macOS estates steady for education, finance, and regulated teams—standardising Intune/Autopilot, Entra ID, Conditional Access, and Microsoft 365 so service desks can breathe.
Delivery combines PowerShell automation, documentation, and safeguarding tooling (Sophos, Smoothwall, Senso) so identity-first guardrails stay enforced without constant intervention.
Key strengths
- •Identity-first endpoint programmes with measurable baselines, monitoring, and change control.
- •Intune, Entra ID, and Microsoft 365 administration paired with PowerShell and GitHub automation.
- •Calm stakeholder comms across safeguarding, leadership, and regulated operations.
Skills
Infrastructure & Networking
Cloud & Productivity
Security & Compliance
Automation & Scripting
Service Management
Endpoint & Device Management
Financial Systems
Operating Systems
Certifications
ITIL v3 Foundation
2017
CSM — Certified Scrum Master
2025
Safeguarding & data-protection training (education contracts)
Latest refresh 2024
Microsoft 365 & Intune administrator labs (Microsoft Learn)
Ongoing
Professional experience
Selected roles across education, finance, and regulated operations.
Founder & IT Consultant
Doman Digital, Manchester
2020 – Present
- •Founded and operate a boutique IT consultancy delivering infrastructure, cloud, and endpoint projects for clients across professional services, healthcare, finance, and trades — including Sensphere, Harrison James Accounting, Tardi Group, and RMP Electrical.
- •Designed and executed Microsoft 365 cloud migrations, Entra ID implementations, and Intune MDM rollouts; managed end-to-end delivery from scoping through to ongoing support.
- •Performed cybersecurity hardening across client environments: MFA rollouts, Conditional Access policies, endpoint compliance configuration, and risk assessments.
- •Acted as primary escalation point for technical issues across all client accounts; resolved complex infrastructure and cloud problems independently.
- •Managed full client project lifecycle: scoping, delivery, documentation, and post-launch support.
Assistant Network Manager
The Totteridge Academy, London
Sept 2024 – June 2025
- •Owned day-to-day network and infrastructure operations: Active Directory, Entra ID, Windows Server, VLAN management, and Veeam backup across a multi-site school environment.
- •Delivered a full Intune MDM rollout and Windows 11 migration across 500+ endpoints with zero unplanned downtime; deployed 40+ iMacs via Jamf and decommissioned a legacy SSO provider.
- •Led the ICT team: managed support workflows, delivered staff training, and handled escalated infrastructure troubleshooting.
- •Administered Hyper-V virtualisation environments and school-wide applications including Arbor, CPOMS, Salamander, and PaperCut.
- •Managed IT procurement, supplier relationships, and asset lifecycles; ensured compliance with the Data Protection Act, licensing, and safeguarding requirements.
Lead IT Engineer (Contract)
Haberdashers' School, London
Oct 2023 – Mar 2024
- •Administered a WAN supporting 600+ Extreme Networks devices and 7,000+ client endpoints across two campuses.
- •Provided senior-level support across IT management, infrastructure, and service desk teams.
- •Led end-user device deployment and MDM rollouts across both sites.
- •Ensured compliance with safeguarding and KCSIE regulations using Sophos, Smoothwall, and Senso.
Second Line Engineer (Contract)
Clarus One Sourcing Services, London
Feb 2022 – June 2023
- •Delivered software and infrastructure support across enterprise platforms including Atlassian, Azure DevOps, and GitHub.
- •Built and maintained a knowledge base that improved first-contact resolution and reduced repeat escalations by approximately 25%.
- •Optimised service desk operations: improved issue tracking, SLA adherence, and first-contact resolution rates.
IT Analyst (Contract)
The Ardonagh Group, London
May 2021 – Nov 2021
- •Provided international IT support to 900+ employees across 20+ group subsidiaries within a major insurance group.
- •Managed critical enterprise tooling including Control UP, Citrix, Microsoft 365, and Power Platform.
- •Delivered VIP support to senior leadership, ensuring zero disruption to executive digital operations.
IT Support Team Lead & Engineer (Contract)
Total Finance Corporate Services, London
Nov 2018 – Mar 2020
- •Led the IT support team: mentored junior technicians, owned escalation handling, and refined team workflows.
- •Supported live trade floor operations and delivered VIP support for senior executives.
- •Managed Bloomberg Terminal and Reuters Eikon financial systems; oversaw a Windows 10 migration across 150+ workstations.
Earlier Experience
Merlin Entertainments · Frank Smythson · Argus Media · April-Six · Transputec
2016 – 2018
- •Merlin Entertainments PLC (2018) — IT Support Engineer: on-site support across Thorpe Park, Chessington, and London attractions; remote support across the wider EMEA estate.
- •Frank Smythson Ltd (2018) — IT Support: EPOS rollout delivery across UK retail locations.
- •Argus Media Ltd (2017–2018) — IT Support: Windows 10 migration and Bloomberg Terminal / Reuters Eikon administration.
- •April-Six Ltd (2016–2017) — IT Support: mixed Mac and Windows 10 environment for a creative agency.
- •Transputec Ltd (2016) — IT Support: SCCM deployments and Office 365 administration for enterprise clients.
Education
A-Levels
Swakeleys Sixth Form, Uxbridge
2016
- •Economics
- •Business
- •ICT (Double Distinction)
GCSEs
Abbotsfield School, Uxbridge
2014
- •Mathematics
- •English
- •Business Studies
- •ICT
- •Film Studies
Download & references
References available on request. I typically reply within one working day.