Experience
Reverse-chronological roles across education, finance, and regulated operations. Each entry focuses on what I delivered and the measurable outcome.
Founder & IT Consultant
Doman Digital, Manchester
2020 – Present
- Founded and operate a boutique IT consultancy delivering infrastructure, cloud, and endpoint projects for clients across professional services, healthcare, finance, and trades — including Sensphere, Harrison James Accounting, Tardi Group, and RMP Electrical.
- Designed and executed Microsoft 365 cloud migrations, Entra ID implementations, and Intune MDM rollouts; managed end-to-end delivery from scoping through to ongoing support.
- Performed cybersecurity hardening across client environments: MFA rollouts, Conditional Access policies, endpoint compliance configuration, and risk assessments.
- Acted as primary escalation point for technical issues across all client accounts; resolved complex infrastructure and cloud problems independently.
- Managed full client project lifecycle: scoping, delivery, documentation, and post-launch support.
Assistant Network Manager
The Totteridge Academy, London
Sept 2024 – June 2025
- Owned day-to-day network and infrastructure operations: Active Directory, Entra ID, Windows Server, VLAN management, and Veeam backup across a multi-site school environment.
- Delivered a full Intune MDM rollout and Windows 11 migration across 500+ endpoints with zero unplanned downtime; deployed 40+ iMacs via Jamf and decommissioned a legacy SSO provider.
- Led the ICT team: managed support workflows, delivered staff training, and handled escalated infrastructure troubleshooting.
- Administered Hyper-V virtualisation environments and school-wide applications including Arbor, CPOMS, Salamander, and PaperCut.
- Managed IT procurement, supplier relationships, and asset lifecycles; ensured compliance with the Data Protection Act, licensing, and safeguarding requirements.
Lead IT Engineer (Contract)
Haberdashers' School, London
Oct 2023 – Mar 2024
- Administered a WAN supporting 600+ Extreme Networks devices and 7,000+ client endpoints across two campuses.
- Provided senior-level support across IT management, infrastructure, and service desk teams.
- Led end-user device deployment and MDM rollouts across both sites.
- Ensured compliance with safeguarding and KCSIE regulations using Sophos, Smoothwall, and Senso.
Second Line Engineer (Contract)
Clarus One Sourcing Services, London
Feb 2022 – June 2023
- Delivered software and infrastructure support across enterprise platforms including Atlassian, Azure DevOps, and GitHub.
- Built and maintained a knowledge base that improved first-contact resolution and reduced repeat escalations by approximately 25%.
- Optimised service desk operations: improved issue tracking, SLA adherence, and first-contact resolution rates.
IT Analyst (Contract)
The Ardonagh Group, London
May 2021 – Nov 2021
- Provided international IT support to 900+ employees across 20+ group subsidiaries within a major insurance group.
- Managed critical enterprise tooling including Control UP, Citrix, Microsoft 365, and Power Platform.
- Delivered VIP support to senior leadership, ensuring zero disruption to executive digital operations.
IT Support Team Lead & Engineer (Contract)
Total Finance Corporate Services, London
Nov 2018 – Mar 2020
- Led the IT support team: mentored junior technicians, owned escalation handling, and refined team workflows.
- Supported live trade floor operations and delivered VIP support for senior executives.
- Managed Bloomberg Terminal and Reuters Eikon financial systems; oversaw a Windows 10 migration across 150+ workstations.
Earlier Experience
Merlin Entertainments · Frank Smythson · Argus Media · April-Six · Transputec
2016 – 2018
- Merlin Entertainments PLC (2018) — IT Support Engineer: on-site support across Thorpe Park, Chessington, and London attractions; remote support across the wider EMEA estate.
- Frank Smythson Ltd (2018) — IT Support: EPOS rollout delivery across UK retail locations.
- Argus Media Ltd (2017–2018) — IT Support: Windows 10 migration and Bloomberg Terminal / Reuters Eikon administration.
- April-Six Ltd (2016–2017) — IT Support: mixed Mac and Windows 10 environment for a creative agency.
- Transputec Ltd (2016) — IT Support: SCCM deployments and Office 365 administration for enterprise clients.
Core capabilities in practice
Identity & Access
Entra ID administration, Conditional Access policies, MFA enforcement, and security baseline documentation. Applied across education (Totteridge, Haberdashers') and finance (Ardonagh, Total Finance) to enforce Zero Trust principles without disrupting users.
Endpoint Engineering
Intune compliance policies, Autopilot onboarding, Windows 11 migrations, macOS enrollment, and monitoring with Defender, Sophos, ControlUp, Smoothwall, and Senso. Managed fleets from 500 to 7,000+ devices.
Operations & Automation
PowerShell runbooks, Microsoft 365 tenant admin, knowledge base upkeep, and change/incident comms. Tooling across Atlassian, Azure DevOps, and GitHub to reduce repeat incidents and speed onboarding.